Philips Lighting Singapore Chatbot

Philips Lighting, a global leader in lighting, has become the first lighting solutions provider to announce the launch of a ‘chatbot’ on their local Facebook page, allowing users to purchase Philips Lighting’s suite of consumer products conversationally through Facebook’s messenger platform.

Facebook’s users will now be able to get round-the-clock assistance in making their lighting purchase decisions just by interacting with the chatbot on the Facebook Messenger system. The chatbot responds with product recommendations based on the user’s inputs to the chat and allows users to make their purchase directly on the platform itself.

Chatbot is powered by Singapore-based conversational commerce startup AiChat (www.aichat.co).